Unforeseen circumstances can create issues between the government entity and the contractor. The best way to document problems is by submitting a complaint form. The HBITS team works on your behalf to resolve any issues.
- Government entities needing to file a complaint about the Contractor must complete Form 6: Authorized User Issue Form.
- Contractors wanting to file a complaint must complete Form 7: Contractor Issue Form.
The Form 5 Guide helps assist you in situations where you may need to cancel a candidate’s arrival, modify their status, or even replace a candidate.