Take Our Customer Service Survey

A Message from OGS Chief Procurement Officer Sean Carroll

We Want Your Feedback - Take the Survey!

Dear Customers,

I am privileged to serve as the new Chief Procurement Officer for OGS Procurement Services. The Procurement Services team believes customer service is our number one priority.  As a former OGS customer, I know how valuable it is to have an opportunity to share my positive feedback and constructive criticism with the OGS team. The team and I have decided to redouble our efforts to get this feedback.

Quite simply, it’s all about the customer and that customer is you! You have more options than ever when you go to make a purchase. I want OGS centralized contracts to be the option you choose because they provide you the most value.

I’m requesting feedback from all of our customers to help us better understand the following:

  • What are we doing well?
  • What aren’t we doing so well?
  • What is important to you?
  • How can we provide better value to you?

To thank you for your participation and honest feedback, I want to offer you something: each time you respond to the survey, your organization will be entered into a drawing to win a private reception with the Commissioner of OGS, the Chief Procurement Officer (yours truly), and other OGS representatives at the 2017 NY GovBuy. This is your chance to meet with OGS leadership, build relationships, and discuss the issues that matter to you!

(We will be conducting this survey quarterly. The survey will allow one entry per person per quarter. One organization will be selected at random from all eligible, complete responses after the close of this survey).

The survey is 15 questions long and should only take 5 to 10 minutes of your time. Please share this link if you think someone else in your purchasing, procurement, or finance offices should complete it. Survey link:  https://www.surveymonkey.com/r/CustomerQ4

Thank you for your time and your honest and constructive feedback. I look forward to continuing our work together!